CLEARANCE LEVEL 3
Kumar Patel
Head of IT Support
Kumar Patel transformed Cyberez's IT support from reactive troubleshooting to proactive security monitoring. His innovative approach to help desk operations incorporates daemon detection into every support ticket. Kumar's team was first to identify synthetic agent behavior patterns in user support requests. Under his leadership, IT support has become a critical early warning system for security threats while maintaining 98% user satisfaction.
Career Timeline
Head of IT Support
Cyberez Systems
2020-PresentIT Support Manager
Uber
2017-2020Senior IT Support Engineer
Uber
2014-2017IT Support Team Lead
Enterprise Solutions Inc
2011-2014IT Support Specialist
Bay Area Tech Corp
2008-2011Desktop Support Technician
Local IT Services
2006-2008Daemon Interaction Log
Security Certifications
ITIL v4 Foundation
CompTIA A+, Network+, Security+
Microsoft 365 Certified: Enterprise Administrator Expert
ServiceNow Certified System Administrator
HDI Support Center Manager
Notable Achievements
Transformed IT support into security detection layer
Achieved 98% user satisfaction while enhancing security
Reduced ticket resolution time by 67% through automation
First to identify synthetic agent patterns in support requests
Built team from 10 to 45 support engineers globally